Infotech Purchaser
University of Victoria - Financial Services | 2023-Present (contract ending October 2024)

• Manage a diverse portfolio of infotech purchases, including software, hardware, and media campaigns.
• Provide comprehensive support to clients by offering training and guidance on procurement processes, receiving positive feedback for excellent service.
• Conduct comprehensive software training demonstrations for clients via video calls, enhancing user understanding and engagement.
• Provide coverage for senior positions as needed, ensuring seamless operation during transitions.
• Create and issue purchase orders, service agreements, and contracts, fostering long-term vendor relationships.
• Initiate and execute terms and conditions of PO/AGR, including payment and shipping terms, Incoterms, and necessary clauses.
• Utilize internal and external software systems for financial reconciliation and procurement processes.
• Contribute to the development of Equity, Diversity, and Inclusion initiatives within Financial Services.
• Onboard new vendors, ensuring compliance with qualifications and requirements.

Administrative Coordinator
University of Victoria - Division of Medical Sciences | 2022-2023

• Provided comprehensive administrative support, including accounting, scheduling, travel coordination, and event planning.
• Supported meetings for staff, graduate, and postgraduate students; facilitated Equity, Diversity, and Inclusion initiatives.
• Assisted with website updates and content management.

Executive Assistant/Program Coordinator
Provincial Government of British Columbia - Sport & Creative Sector | 2021-2022

• Provided high-level assistance to senior executives within the Ministry of Tourism, Arts, Culture, and Sport.
• Coordinated communications, briefing notes, reports, and materials for high-profile events, including Vancouver FIFA 2026 and Vancouver 2030 Olympics proposals.
• Managed sensitive FOIPPA requests, NDAs, and other critical documents.
• Oversaw office financials, IT/systems issues, and coordinated travel arrangements.

Medical Benefits Enquiries Customer Service Representative
Provincial Health Insurance, Maximus Canada| 2019–2021

• Delivered exceptional customer service in a call center environment, addressing inquiries related to medical benefits, practitioner registration, claims submissions, and payment processing with a positive and professional attitude.
• Assisted clients with the registration and account maintenance of physicians and other medical providers eligible to participate in MSP, including troubleshooting connectivity issues and providing Teleplan support, always maintaining a kind and patient approach.
• Processed reimbursement requests, medical history releases, and court orders with strict adherence to privacy regulations and policies, ensuring a high level of professionalism.
• Maintained a 98% accuracy rate in data entry and information validation, reflecting a strong commitment to detail and quality.
• Managed complex calls and escalations, utilizing situational judgment, problem-solving skills, and a calm demeanour to resolve issues effectively.
• Processed payments and reconciled financial information, ensuring accurate reporting and recovery of overpayments, while fostering a supportive and positive work environment.

Passionate customer support professional with a strong track record in delivering exceptional service, fostering meaningful customer relationships, and providing clear, empathetic communication across multiple channels. Experienced in navigating fast-paced, dynamic environments, with a focus on understanding and resolving customer challenges. Skilled in conducting live demos and onboarding through video calls, ensuring a smooth and positive experience for customers. Committed to contributing to a supportive, inclusive, and innovative team environment. Fluent in English and Russian, with a deep commitment to continuous learning and improvement.

💁‍♀️ Customer Support Excellence: Proven ability to deliver outstanding service across multiple channels (phone, email, live chat) with a focus on empathy, relationship-building, and problem-solving.

🤝 Procurement and Contract Management: Expertise in handling multi-million dollar procurement of goods, contracts, and service agreements.

💅 Executive Support: Experienced in providing high-level assistance to senior executives, managing sensitive documentation, and coordinating complex schedules and communications.

👩‍💻 Technical Proficiency: Skilled in Microsoft Office Suite, Google Suite, ERP/CRM, and various SaaS tools; experienced with UVic software systems (Cascade, Banner, FAST, Apex, Chrome River).

👩‍🔬 Research and Analysis: Strong ability to conduct research, perform data analysis, and maintain meticulous records.

🌍 Sustainability and Ethics: Committed to sustainable, fair-trade, ethical, and indigenous-led procurement practices.

🪆 Language Skills: Fluency in English and Russian.

🧑‍🍳 Cooking
🥖 Baking
🐈 My Two Cats Winston & Salem 🐈‍⬛
🚴‍♀️Bike Rides
🛫 Travling
🛍️ Fashion
🌺 Stopping to smell the flowers

📧 nika.mitchell96@gmail.com
📱 ‭+1 (250) 507-7225‬

Salted Brown Butter Rice Crispy Squares!

Ingredients:
50 ml or 1/4 cup margarine or butter
1.25 L or 5 cups miniature or 40 regular (250 g pkg) marshmallows
2 ml or 1/2 tsp vanilla extract
1.5 L or 6 cups Rice Krispies

Directions:
1. In large saucepan over low heat, Heat butter 5-8 mins~ Stir often until golden brown. Add marshmallows; stir until melted and well blended. Remove from heat.

2. Stir in vanilla. Add cereal, stirring until coated.

3. Using lightly buttered spatula, press into a 3 1/2 L or 13" x 9" buttered pan.

4. Top with finishing salt

5. Cool. Cut into bars.